Contact information

Contact Information

We are happy to help with any question about our products, your order, sizing, or shipping.

Customer Service

Email: xuendress@reiens.com
Response time: within 1–2 business days
Business hours: Monday to Friday, 9:00–18:00 (GMT+8)

Before You Contact Us

To help us resolve your enquiry faster, please include your order number (it starts with # and appears in your confirmation email) and, where relevant, photographs of the item.

Common Requests

Order status or tracking: send us your order number and we will check production and shipping progress.
Size advice: share your bust, waist, hips and hollow-to-floor measurements and we will recommend a size.
Colour matching: tell us the colour name or send a photo reference and we will confirm availability.
Returns or exchanges: please read our Refund Policy first, then email us before sending anything back.